Etisalat Nigeria, one of Nigeria's top players in the telecommunications industry just announced that they now have online representation of their customer care representatives on the popular social network Twitter.
The Twitter handle for the Etisalat Customer Care representative is @0809ja_suport and it seems that it will be handled by three people according to what is on the right sidebar of their Twitter page.
Here is what their Twitter page looks like below:
I think this is a nice move but I can only wait and see how responsive and helpful they turn out to be as opposed to traditional phone call customer care agents.
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